Q. Do you rent crates or sell crates?

A. We offer both rental and purchasing services for our crates, however we do recommend renting crates above purchasing, as this is more often the most cost effective option for the customer, the more environmentally friendly choice as the crates can be returned as reused, and means you are not left with lots of plastic crates that can take up space once you are finished using them

Q. Is there a minimum/maximum order limit when hiring or purchasing crates?

A. There is no limit on how many crates you can hire or purchase – order as few or as many as you like to best suit your moving and storage needs

Q. Can I order my crates online?

A. We have newly refurbished our website so that you can order crate hire and purchase crates from your laptop or mobile phone! Just add your products to your basket and follow the easy steps to place your order!

Q. Can I speak to someone directly to order my crates?

A. If online ordering makes you nervous, or you are unsure of what you would like to order, we strongly encourage customers to contact us via phone or email to place an order – we love conversing directly with our customers and are always happy to help and offer advice!

Q. Do you rent crates for home moves as well as commercial moves?

A. We supply to all people and move types, so whether you have a small house move or storage requirement for a short time period, or a larger scale office or commercial job for an extended period of time, we can supply as many or as few crates for all your moving and storage requirements

Q. Do you offer discounts?

A. At Mastercrate, we make every effort to make our crate hire services as cost effective as possible, however should you have any questions about our prices, please get in touch with us to discuss with our office team

Q. I need my crates for longer than I planned – what do I do?

A. You can keep your crates for as long as you need! At Mastercrate we have a minimum 7 day hire period, after which we will charge you daily for the items you have outstanding. Once you are finished with your crates, give us a call or drop us an email to arrange collection of your items.

Q. I need to change my delivery/collection date?

A. If you need to amend either your delivery date, collection date, or both, please get in touch with us via phone or email to adjust your crate hire period to avoid any unnecessary charges – we can be flexible to your moving needs with as little as one days’ notice!

Q. Do you only hire plastic crates?

A. Alongside our Mastercrates, we also offer a range of ancillary equipment, such as security roll cages, skates and sack barrows, and a collection of packaging item to help make your move as easy as possible

Q. Can I securely seal my crates for moving and storage?

A. Our Mastercrates have attached interlocking lids, which keep your items safe and secure during transit and storage. Should you require an extra level of security, we sell both Security Seals and Numbered Security Seals – each crate has a small hole in both the lid and handle at either end of the crate; simply feed your security seal through the hole and fasten. These seals will stay in place until you cut them off yourself at the end of your move, so you can relocate in the knowledge that your items will be safe and sound throughout the duration of your move.

Q. Can I stack crates on top of each other?

A. Our Mastercrates are designed to stack on top of each other when full and the lids are shut, making it much safer to transport your crates around and in vehicles, as there is less chance of crates crumpling and falling which you find with cardboard boxes. When the crates are empty, they nest neatly inside of one another, which saves space when moving and storing

Q. Can I order my crates to be delivered to my house/office?

A. Of course! We have a team of friendly drivers who will deliver your order right to your door! Please see our transport prices, or alternatively drop us an email or give us a call if you have any questions about delivery or collection or if you would like a quotation for a postcode area

Q. Can I collect/drop back my order directly from you?

A. Of course! Mastercrate Ltd is located in Barking, Essex, and we are open Monday to Friday 7:00am – 5:30pm simply drop by between these times to pick up your order! A small word of warning, our crates are sometimes larger than people anticipate, so please double check the dimensions of the crates which are listed in each crate description to make sure you can fit everything in your vehicle!

Q. What are your opening hours?

A. We are open Mondays to Fridays 7:00am – 5:30pm, however our team has access to our phone and email service 24/7 – At Mastercrate we pride ourselves on our extended opening hours compared to our competitors, and our out of hours accessibility to always be on hand to help our customers with last minute questions and requests

Q. What time will my crates be delivered?

A. Our delivery and collection operating hours are between 8:00am – 4:00pm. You can request either an AM slot (anytime between 8:00am – 1:00pm) or a PM slot (anytime between 12:00pm – 4:00pm) for free. If you require a more specific timed slot, we can accommodate for you, however this will incur an extra timed delivery charge. If you have any questions about our timed delivery/collection slots, please get in touch via phone or email

Q. How can I pay for my order?

A. CHECK THIS ONE